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Return Policy

<Exchange & Refund Policy>


7-Day Goods Exchange Guarantee

We provide a 7-day goods exchange guarantee for our products (except clearance sales & tailor-made items). If customers find any defects with the product, you may exchange products (except clearance sales & tailor-made items) sold by our online store no more than 7 days of receipt of your order (based on the delivery record). In case of such situation, please make an appointment with us by telephone or email to arrange exchange. Please return goods with original packing and all related items in original condition.

Please note that we do offer exchanges ONLY IF you received a damaged, defective or incorrect product.

 

For Refund

All products purchased through our online store system in saleable conditions cannot be refunded under any circumstances.  


Please note that we DO NOT accept exchange / returns of products under certain conditions, including:

1. Any product that is returned more than 7 days after receipt. 
2. Any product that is not in it's original condition, is damaged, or is missing parts.
3. Any clearance sales products and tailor-made (eg. with personal letters engraved) items.
4. Any free gift, accessories and samples. 
5. Any product purchased at our online store which already exchanged before.


In case of any dispute,our shop reserves the right to make the final decision.